Shipping Policy – Apoxar Labs
Apoxar Labs provides nationwide shipping across Canada using certified, temperature-controlled medical logistics. All products are transported in refrigerated, validated containers designed to maintain product integrity throughout transit. Shipments originate from our Toronto distribution facility and adhere to all applicable medical handling, packaging, and cold-chain standards.
Processing & Dispatch
Orders are processed in the order they are received. Standard processing time is 1–2 business days, excluding holidays. Clients are assigned a dedicated shipment manager, who oversees packaging, dispatch, and transit updates from end to end.
Transit Times by Region
Transit durations vary based on distance from Toronto and regional logistical constraints. The timelines below represent standard estimates under normal operating conditions:
- Greater Toronto Area: Approximately 5 business days;
- Ontario (outside GTA): 5–9 business days;
- Quebec: 7–10 business days;
- Manitoba & Saskatchewan: 10–14 business days;
- Alberta: 12–16 business days;
- British Columbia: 14–18 business days;
- Northern Territories (YT, NT, NU): 2–3 weeks, depending on routing and weather;
- Prince Edward Island: Up to 3 weeks, due to extended routing requirements.
All timelines are estimates and may shift due to carrier capacity, environmental factors, or regulatory inspections related to medical shipments.
Cold-Chain Integrity
Each shipment utilizes insulated, refrigerated containers engineered for medical transport. Temperature monitoring systems are included to ensure compliance from dispatch to delivery. Should a deviation occur, the shipment manager will notify the client immediately and coordinate corrective action.
Delivery Requirements
A signature from an authorized recipient may be required upon delivery. Clients are responsible for ensuring availability at the delivery address to prevent delays or temperature-related risks.
Returns & Replacements
Due to the nature of cold-chain medical products, Apoxar Labs does not accept returns under any circumstances. This policy safeguards product integrity and compliance. Clients who experience issues with a shipment must contact their assigned shipment manager for case-specific support.
Client Support
Each client is assigned a personal shipment manager who provides:
- Status monitoring and tracking assistance;
- Coordination with carriers;
- Documentation support;
- Escalation and issue resolution.